Cancellation Policy

At Adil Mobile Shop, we understand that plans can change after placing an order. To keep the process simple, we offer a limited cancellation window under specific conditions.

Order Cancellation Window

Orders can be requested for cancellation within 24 hours of placing the order or before the order is dispatched, whichever comes earlier.

How to Request a Cancellation

To request a cancellation, please contact our customer care through WhatsApp or Instagram with your order details. Once we receive your request, our team will check the order status and confirm whether cancellation is possible.

When Cancellation Is Accepted

If the order has not yet been dispatched, the cancellation will be processed. Any eligible refund will be initiated after confirmation, subject to payment method and processing timelines.

When Cancellation Is Not Possible

Cancellation will not be accepted in the following cases:

• The order has already been dispatched
• The order has been handed over to the courier partner
• The cancellation request is raised after the allowed time window

Once an order is in transit, it cannot be cancelled. In such cases, customers may refer to our Refund & Exchange Policy after delivery.

Refund Processing

If a cancellation is approved, refunds (if applicable) will be processed to the original payment method. Processing time may vary depending on the payment provider or bank.

Important Notes

• Customers are advised to review product details, device compatibility, delivery address, and contact information carefully before placing an order
• Adil Mobile Shop reserves the right to accept or decline cancellation requests based on order status
• This policy applies only to orders placed through the Adil Mobile Shop online store